Refund policy

30-day Satisfaction Guarantee Policy

You have thirty (30) days from the day you placed the order to decide. If you are not completely satisfied with your purchase, you can return it within 30 calendar days for a full refund.

Shipping cost / Shipping protection / VAT / Import taxes are NOT refundable nor covered by the 30 day return policy. The product must be new/unused/resealable condition with all its original packaging and accessories intact. Your return will be rejected if it does not meet these requirements. 

30-day Satisfaction Guarantee Policy only applies to orders that are placed directly from our website.

To start a return, you can contact us at [e-mail]. If your return is accepted, we’ll send you a return shipping label if possible, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [e-mail].

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace parts or items if they are received defective or damaged. If you need to exchange it for the same item, send us an email at [e-mail] to initiate a RMA if your product is still under warranty.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to:

Pwnage, LLC
25 Mauchly Ste 316
Irvine, CA 92618

You will be responsible for paying for your own shipping costs, customs & duties if applicable for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping, original shipping and re-stocking fee typically 10% of the original price will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.