My gen1 mouse does not work in wireless mode. What's wrong?

If the mouse works in wired mode but not in wireless it means the wireless receiver needs to be re-paired. Please press and hold at the same time the Left Mouse button + Middle scroll wheel button + right mouse button. The dpi scroll indicator will flash. You need to replug the usb receiver once the mouse is flashing. Make sure to place the mouse close to the usb receiver and replug the receiver, then wait for them to pair.

For Gen 2 mice (Symm1 Gen2, Ergo Gen 2 and Symm2 models with a 3370 sensor) You will need to download, unzip and run this new pairing tool.

https://www.youtube.com/shorts/q9sypLo8bw8

After running the software, click on the blue button that says: Pair (enter)

Next, Please press and hold at the same time the Left Mouse button + Middle scroll wheel button + right mouse button.

The dpi scroll indicator will flash. Please let go of the buttons you held.

Move the mouse close to the usb receiver.

Unplug the usb receiver from the usb port when the mouse is flashing.

Re-plug in the usb receiver to the usb port. If the mouse still flashes after replugging the usb receiver, that means pairing failed. Please repeat from the second step trying a different USB port.

The mouse lights should stop flashing if successfully paired.

Please contact [e-mail] for assistance. 

For ambi mice, please use this ambi pairing tool and follow the same procedure as gen2.